Refund policy

TriSeven Apparel — Refund & Return Policy

Last updated: August 19, 2025

We’re committed to serving you with excellence and clarity. If something isn’t right, we’ll do our best to make it right.

Return Window

You have 14 days from the day your order is delivered to request a return.

Return Eligibility

To be eligible, items must be:

  • In the same condition you received them — unworn, unwashed, and unused

  • Tags attached and in the original packaging

  • Accompanied by a receipt or proof of purchase

Items sent back without first requesting a return will not be accepted.

How to Start a Return

  1. Email info@trisevenapparel.com with your order number and the item(s) you’d like to return.

  2. If your return is accepted, we’ll email you a return shipping label and detailed instructions.

  3. Send your package to:
    TriSeven Apparel — Returns
    1405 NE McWilliams Rd, Ste 103 PMB 189
    Bremerton, WA 98311

Questions at any point? Reach us at info@trisevenapparel.com and we’ll help.

Damages & Order Issues

Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, email us right away with photos and your order number so we can evaluate the issue and make it right.

Non-Returnable Items

We cannot accept returns on:

  • Custom or personalized products (special orders, made-to-order prints/embellishments)

  • Final sale/clearance items

  • Gift cards

If you’re unsure whether your item qualifies, contact us before sending it back.

Exchanges

Want a different size or color? The quickest path is to return the item for a refund (minus original shipping costs) and place a new order once your return is accepted.

European Union — 14-Day Cooling-Off

If your order ships to the EU, you have the right to cancel or return within 14 days for any reason. Items must be unworn/unused, with tags, in original packaging, and include proof of purchase.

Refunds

  • We’ll email you once your return is received and inspected.

  • If approved, we’ll issue a refund to your original payment method within 10 business days.

  • Your bank or card issuer may take additional time to post the refund.

If it’s been more than 15 business days since your return was approved and you haven’t seen the refund, please contact us at info@trisevenapparel.com.

We aim to honor God and our customers in how we do business (Colossians 3:23). Thank you for supporting TriSeven Apparel.